Google Cloud on Wednesday announced a series of updates to Dialogflow, the development platform for building chatbots and interactive voice responses (IVR). Dialogflow is the core technology behind ...

In September, Google announced the beta launch of Dialogflow CX, the newest version of the company’s suite for building conversational experiences. As of today, Dialogflow CX, which is now used by ...

Although Google hasn’t announced when Contact Center AI will become generally available, I fully expect certain parts of CCAI to be GA by the end of the year. At that time, the floodgates will open as ...

Conversational AI is how artificial intelligence will impact the communications industry most. Conversational AI refers to the use of messaging applications, speech-enabled assistants, intelligent ...

AI success depends on whether enterprise data is ready, reachable, and close enough to the workloads that need it. In this eSpeaks episode, Dell Technologies’ Vrashank Jain explains why fragmented ...

Google is looking to make it easier to build chatbots for Hangouts Chat, thanks to an integration with its Dialogflow conversational AI platform. Google launched Hangouts Chat early last year, a ...

Google LLC said at its Cloud Next’18 conference today it’s updating its Dialogflow Enterprise service with new features for contact centers that can help to automate simple, common interactions.