I read an article last week on employee empowerment by Annette Franz. She reflected on the merits of employee empowerment and also provided excellent examples of how employers can improve the customer ...

No one will ever love your company as much as you do. But through employee empowerment, you can create a company culture that gives your best and brightest opportunities to grow and, ultimately, rise ...

Employee empowerment entails giving employees the authority to make critical business decisions on their own with little to no supervision. When done right, having empowered employees can be great.

Employee empowerment is allowing individuals, or groups of employees, to make their own decisions on daily job functions without needing approval from upper management. Supervisors that run small work ...

The COVID-19 pandemic has changed the culture of work for all employees, from white collar office workers going remote to associates on the front lines of stores picking up omnichannel roles. This has ...

George Michael sang about it. A blue-faced Mel Gibson roared about it. Politicians debate it on the regular. And companies like Patagonia, Ritz-Carlton and Shake Shack make it a centerpiece of their ...

TTEC was named "Best Contact Centre" and "Best Employee Empowerment" by the European Customer Centricity Awards TTEC also won the top prize at the UK National Contact Centre Awards in the "Effective ...