In Cortland County, six dispatchers participated in a “firefighter boot camp” to learn about the trucks and terminology first responders use every day.

The work of a 911 dispatcher can take an emotional toll, as they help residents navigate the toughest moments of their lives.

When the worst happens, they’re often the first people we talk to. But a there’s a nationwide shortage of 911 dispatchers, and it’s being felt right here in the Four States.

The 911 consolidation is the culmination of a more-than-decades-long effort that, among other things, is aimed at reducing ...

A Brown County dispatcher said training new hires is a "revolving door" amid an ongoing staffing shortage that has seen 25 ...

Oklahoma County Sheriff & Metro Tech unveiled a new 911 Communications Center, enhancing emergency responses and dispatcher education.

Temple dispatchers, police officers and administrative staff are learning the signs that might indicate a false call and how ...