Discord's support systems were recently compromised in a data breach, where hackers gained access to some user information ...

Alan Ranger is the VP of Marketing at NiCE Cognigy, a global leader in AI-first customer service automation. Agentic AI is ...

According to the "China Intelligent Customer Service White Paper" published by Deloitte in 2024, the market size for intelligent customer service has exceeded 78 billion yuan and is expected to ...

Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

Discord's customer service provider has been compromised in the latest case of data breach, resulting in the leak of ...

In the wave of digitalization, intelligent customer service systems have become key tools for enterprises to enhance service efficiency and optimize customer experience. For small and medium ...

BT is to roll out an upgraded system for its online customer service after signing a multimillion dollar contract with CRM software company, RightNow. The five year deal will see RightNow provide BT ...

Searching for a scalable phone solution for your growing team? Learn which providers made our list of the best cloud phone ...

Customer service centers, whether a shipping group dealing with consumers or an IT organization working with corporate employees, has a lot of information to manage. Technology has been improving over ...

SAN DIEGOSAN DIEGO — San Diego residents frustrated with waiting on hold for hours with questions about water bills, trash pickup or other city issues shouldn’t expect significant improvement any time ...