Alan Ranger is the VP of Marketing at NiCE Cognigy, a global leader in AI-first customer service automation. Agentic AI is ...

According to the "China Intelligent Customer Service White Paper" published by Deloitte in 2024, the market size for intelligent customer service has exceeded 78 billion yuan and is expected to ...

Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

In the wave of digitalization, intelligent customer service systems have become key tools for enterprises to enhance service efficiency and optimize customer experience. For small and medium ...

BT is to roll out an upgraded system for its online customer service after signing a multimillion dollar contract with CRM software company, RightNow. The five year deal will see RightNow provide BT ...

Searching for a scalable phone solution for your growing team? Learn which providers made our list of the best cloud phone ...

The Department of Homeland Security (DHS) celebrated major recognition at the 8th Annual Service to the Citizen Awards, ...

SAN DIEGOSAN DIEGO — San Diego residents frustrated with waiting on hold for hours with questions about water bills, trash pickup or other city issues shouldn’t expect significant improvement any time ...

Discord's customer service provider has been compromised in the latest case of data breach, resulting in the leak of ...