AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is changing. Research and Markets has released its 2025 Contact Center as a Service ...

Voiso, the AI-powered contact center platform trusted by global enterprises, has released its perspective on the reports ...

(MENAFN- Market Press Release) September 18, 2025 11:04 pm - Contact Center as a Service (CCaaS) delivers cloud-based contact center solutions that enhance customer experience, streamline operations, ...

DUBLIN--(BUSINESS WIRE)--The "2024-2025 Contact Center as a Service Product and Market Report" report has been added to ResearchAndMarkets.com's offering. The dynamic contact center as a service ...

Agents elevate customer engagement with Vonage AI-powered Contact Center as a Service solutions; integrations with leading Customer Relationship Management (CRM) systems to boost agent productivity.

Master agent Intelisys wants to help solution providers break into the largely untapped Contact-Center-as-a-Service (CCaaS) market and is arming partners with a new certification, as well as welcoming ...

Verint is betting on a vision of next-generation Contact-Center-as-a-Service (CCaaS) that focuses on bots to lower the cost of interactions, increase agent efficiency, and deliver better customer ...

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the launch of Sprinklr Modern Care Voice.

How can we serve customers more effectively? The question may be as old as retail itself, but in the last few years, some brands have found a fresh answer…shifting their contact centers to the cloud.

A hosted contact center is a cloud-based customer service solution that enables businesses to manage customer interactions without the need for on-premises infrastructure. Unlike traditional contact ...

Today’s consumer expects a tailored customer experience (CX). They seek always-on, personalized service on every channel where they engage with the brands — even as these brands struggle to balance ...