Enhanced solution enables SBLI USA Mutual Life Insurance Company, Inc. to increase efficiency, better serve customers with improved call routing and on-screen information BASKING RIDGE, N.J., July 6 - ...

ATLANTA--(BUSINESS WIRE)--Pindrop, the pioneer in voice security and authentication, today announced Pindrop® Express, a risk-based authentication solution with carrier embedded capabilities that can ...

The contact center is the most important asset of an organization that lives or dies by the quality of its interactions with its customers, clients and prospects. A sample of 10 major omnichannel ...

10 January 2005Launches Contact Center Express, the company's first complete IP-enabled contact center solution designed solely for medium-sized businesses; extends the advanced customer service ...

Avaya has bought Agile Software, bringing in-house the team that created and develops the call center software Avaya sells to midsize businesses. By controlling R&D for Avaya’s Contact Center Express ...

VANCOUVER, British Columbia--(BUSINESS WIRE)--Comm100, a global provider of omnichannel customer engagement solutions that connect brands with their customers, today announced an integration with ...

Cisco has unveiled a series of updates to its contact center offerings to personalize customer care for its business customers. Cisco on Monday dropped version 12 for its two premise-based contact ...

Call center supervisors are always busy, they need to monitor the queues, guide the agents, make sure customers are getting the answers they need and in a timely manner. Back in the days, when I was a ...