This Service Level Agreement outlines computer support provided to students at William & Mary by Information Technology's Technology Support Center (TSC). It is the responsibility of the student to ...

The inclusion of acceptance requirements, including acceptance criteria for key activities and deliverables, within a service agreement can provide a blueprint for a service engagement’s success, and ...

Looking for a computer? Almost all computers and laptops used by faculty are part of a leasing program called the Equipment Service Program (ESP). With ESP, computers and laptops are replaced every ...

As office-based employees continue to work remotely during the Covid-19 health crisis, it is essential to have practices in place to ensure that teams feel motivated and that productivity is not ...