For most law firms, obtaining new work from existing clients is the most productive type of marketing. Therefore, more firms are developing and utilizing client surveys to obtain feedback about their ...

CableTV.com survey finds a tie for highest overall satisfaction and highlights category leaders for content, user ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Sumit Aneja Customers now ...

Virtually all top-tier professional service firms make the same boasts. "We have the best lawyers/engineers/architects/physicians, who went to the best schools and ...

A new report, based on interviews with more than 8,000 U.S. internet customers, ranks providers across multiple ...

You probably feel like you have a good handle on how your clients feel about your business. Would you be willing to bet money on your intuition? If you’re not eliciting client feedback via ...

Each year, the American Customer Satisfaction Index releases its survey of supermarkets, and several Pittsburgh grocers got high marks.

That's the message Vince Lamb, vice president of managed services at Technology Integration Group, a $282 million solution provider based in San Diego, delivered to solution providers attending the ...

New car buyers have been in a sour mood for the last couple of years, and perhaps it’s not surprising. Prices and interest rates are higher and inventory levels have been near record lows. But in a ...