Gadget on MSN
SA-born contact centre system goes global
A strategic collaboration between NTT Data and AWS will see a local initiative help international clients modernise their ...
Forbes contributors publish independent expert analyses and insights. I write about finance, philanthropy and changing consumer habits. This article is more than 6 years old. You’ve got a problem with ...
White-glove service means the best of the best. It comes from 20th-century films when supervisors put on white gloves to see if housekeeping had cleaned appropriately. Not a speck of dust could appear ...
SINGAPORE – The CPF Board has been using artificial intelligence (AI) since March to automatically transcribe and summarise calls made to its helpline, allowing human call agents more time to take ...
The Canadian Press on MSN
CRA says it’s on track to meet call centre targets by deadline
The Canada Revenue Agency says it has improved call centre delays and is on track to meet a December targets set by the ...
OTTAWA — The Canada Revenue Agency said it's hiring more staff at its call centres and expanding its use of artificial intelligence as part of a 100-day plan to improve services. Earlier this month, ...
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