Plan a proper strategy for both your contact center and its staff career paths in order to turnaround lagging call centers, a contact center research firm has advised. CallCentres.net released a ...

Mike Fox, a software developer for Lighthouse Works, is proud of his contribution to developing the EquiVista app, which is poised to help make call center jobs more accessible for the blind and ...

It’s been called the “electronic sweatshop” and its employees “digital slaves.” It’s the call center, and if you’ve ever been on the other end of a (scripted) call from a telesalesperson or a customer ...

MADISON, Ind. (WDRB) -- Televerde in Madison looks like the inside of any other call center, but on the outside, there’s razor wire and fencing. The business to business sales and marketing company ...

Sarah Betesh’s career in customer service began in box office call centers at venues such as the Walnut Street Theater in Philadelphia. She moved on to Tickets.com and Vertical Alliance, at one point ...