Call center chief Thor Dunn stands Wednesday at the California Department of Tax and Fee Administration offices in Sacramento. The call center is using a new AI virtual assistant to improve its ...

The California Department of Tax and Fee Administration launched a new virtual assistant that uses artificial intelligence to answer Californian’s tax questions. The department hopes the tool will ...

The California Attorney General (AG) recently issued Legal Opinion No. 23-701 stating that the California Office of Tax Appeals (OTA) has the authority to determine whether tax regulations issued by ...

(FOX40.COM) — As of Tuesday, California’s cannabis excise tax has increased from 15% to 19%. It’s an adjustment that many businesses say could be detrimental to an already struggling industry. The ...

In a recently released, nonprecedential decision, the California Office of Tax Appeals (“OTA”) upheld a sales tax assessment of nearly $1 million against an owner/operator of dental practices, finding ...

Throughout the year, Thor Dunn’s call center gets 42,000 calls a month from taxpayers. But during peak tax filing months, his call volume spikes by over 50%. The deluge of questions about California’s ...