Juggling customer details, remembering follow-ups, and keeping track of every interaction can be overwhelming for small ...

One of the best ways for a business to keep track of communications with customers and potential customers is by using a Customer Relationship Manager (CRM) program. This type of software, available ...

Over at I Will Teach You To Be Rich you can download a simple Excel file to track all of your customer service calls. I just started doing the same - keeping a ...